Our Terms & Policies
A quick note before you read.
We’ve designed our policies to support the kind of experience Forte is known for:
Small classes.
Thoughtful instruction.
A space where you feel seen, supported, and never rushed.
To keep that consistent for everyone, we ask for a shared understanding of how things work.
This isn’t about rules for the sake of it—
it’s about creating a space that runs smoothly and feels good to be in.
Before you arrive.
Your experience starts before you even walk through the door.
To make your first visit feel easy, we recommend arriving at least 15 minutes early, especially if it’s your first class. This gives you time to settle in, ask questions, and get comfortable without feeling rushed.
A few simple things to keep in mind:
– Grip socks are required for all classes (available for purchase in studio)
– Wear comfortable, fitted workout attire
– No sneakers, denim, or work clothes on the reformers
– Please bring water
You must be 18 or older to take class, and a waiver will be required before participating. No exceptions.
Booking your classes.
All classes must be booked in advance through your account.
Because our classes are intentionally small, spots are limited—and often fill quickly. We recommend booking ahead and planning your schedule when possible.
A few important notes:
– Members can book classes up to 30 days in advance; Single session & class pack holders can book classes up to 14 days in advance.
– A valid membership or class pack is required to reserve a spot
– Reservations must be made through your account (not via text, email, or social media)
If you happen to arrive early and a spot is open, we’ll always do our best to accommodate you.
Cancellations + late policy.
We understand that plans change—and we do our best to be flexible where we can. All cancelations must be made through your account.
To keep things fair for all clients, we have a 12-hour cancellation window.
– Cancel before 12 hours → no penalty, class returned
– Cancel within 12 hours → late cancellation fee applies
– No-show → no-show fee applies
For membership clients:
– $15 late cancel fee
– $25 no-show fee
– Class is returned to your account
For class pack clients:
– Late cancel or no-show = class is forfeited
– One cancellation per year may be waived for 5-class packs
For private sessions:
– Missed sessions will be charged in full ($100)
This allows waitlisted clients the opportunity to take class.
Arriving to class.
Classes begin on time.
To maintain the flow and safety of the class:
– If you are not present at the start, your spot may be given to someone on the waitlist
– Clients arriving more than 5 minutes late will not be admitted
We know life happens—but this helps create a consistent experience for everyone in the room.
New clients (first time visit) who are not present at the start of class will not be allowed in due to safety reasons.
Waitlist process.
If a class is full, we always recommend joining the waitlist. You must purchase a class membership or class pack in order to reserve a spot on the waitlist.
It moves more than you think. You can confirm where you are in line on the waitlist by checking the lineup on your schedule in your account.
Here’s how it works:
– You’ll be automatically added if a spot opens
– You’ll receive an email confirmation when you’re in
– You can join up to 2 hours before class
After that, we may text you if a spot becomes available.
Once you’re added to class, standard cancellation policies apply—so please remove yourself if your plans change.
Memberships + billing.
Memberships are designed to support consistency—and they follow a simple structure:
– 3-month minimum commitment
– Then month-to-month renewal
– 30 days notice required to cancel
Additional details:
– Memberships can be upgraded with 30 days notice
– Classes do not roll over month-to-month
– Payments are processed automatically
– Failed payments will pause booking access
Membership credits/classes (4x a month, 8x a month) do not rollover to the next month and can't be extended for use outside of the 30 day window.
Guest passes DO NOT rollover to the next month and can't be extended for use outside of the 30 day window.
Guest passes are not transferable to other clients.
By purchasing a membership you are authorizing Forte Pilates to, on a recurring basis, automatically charge the debit or credit card account associated with your account, for monthly payments due associated with your membership and any fees stated in our late cancellation policy.
Forte Pilates will initiate charges each month on the date your contract is set to renew. Forte Pilates has the right to discontinue processing of memberships or late cancellation fees if unable to secure funds from the debit or credit card associated with your account.
Memberships and class packs are non-transferable.
Class packs + expiration.
To keep your practice consistent, class packs are time-bound:
– Single drop-in: 14 days
– 5-class pack: 45 days
Guest passes and unused classes do not roll over or extend beyond their expiration window.
All package sales are final.
In the studio.
We’ve created a space that allows you to fully disconnect and focus on your body.
To support that:
– Phones are kept in cubbies during class
– You’re encouraged to be present for your full 50 minutes
(Photos before and after class are always welcome—we love seeing you share your experience.)
All sock and merchandise sales are final.
We are not responsible for any lost or stolen items in our studio. We will keep track of lost items only for a certain amount of time. Please email us info@fortepilatesstudio.com if you have left any items at our studio.
Health + safety.
Your safety matters—always.
If you have:
– An injury
– A physical limitation
– Or are pregnant
Please let your instructor know before class.
If something doesn’t feel safe, we may recommend modifying or rescheduling your session—and your class will always be returned.
A note on personal responsibility.
By participating in classes at Forte, you acknowledge that:
– Movement comes with physical and mental risk
– You are choosing to participate voluntarily
– Forte Pilates is not responsible for lost or stolen items
A full waiver and liability release will be provided and must be signed prior to participation.
Indemnification, Waiver and Release of Liability
You hereby hold harmless, waive, release, and discharge New Jersey Pilates Club LLC d/b/a Forte Pilates and all of its respective shareholders, principals, directors, officers, members, managers, instructors, and employees (collectively and hereinafter defined as “Forte Pilates Studio”) from and against all liability, losses, costs, expenses, causes of action, claims, judgments, liens, litigation, penalties, orders, violations, damages, including reasonable attorney’s fees, costs and expenses arising out of personal property damage or loss, personal bodily injury, and/or wrongful death, caused by negligence or otherwise (except to the extent caused by the willful misconduct or gross negligence of Forte Pilates Studio), sustained during any services or events (hereinafter collectively defined as “Services”) offered by Forte Pilates Studio or while present on the premises located at 1633 Highway 35, Suite 2, Oakhurst New Jersey 07755 (the “Premises” or “Forte Pilates Premises”) (hereinafter defined as “Indemnification, Waiver and Release”). Services shall be understood and acknowledged to include all group and personal fitness classes offered by Forte Pilates Studio, including, but not limited to, Pilates and any events hosted by Forte Pilates Studio. You acknowledge and agree that this Indemnification, Waiver and Release applies to all Services offered by Forte Pilates Studio. You acknowledge that Forte Pilates Studio is not responsible for the safekeeping of personal property. You acknowledge the mental and physical risks while participating in group fitness classes and private sessions. Your acknowledgments cause you to accept the understanding that your participation in all Forte Pilates Studio classes is of your own will and at your own risk. You agree that neither you, nor your heirs, administrators, agents or legal representatives will take legal action by suing or initiating any claims against Forte Pilates Studio for any personal injury, property damage/loss, or wrongful death whether or not caused by negligence or otherwise, except to the extent caused by the willful misconduct or gross negligence of Forte Pilates Studio.
Final thoughts & communication.
When you visit Forte Pilates Studio or send emails to us, you are communicating with us electronically, and therefore consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website and social media channels. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.We know this is a lot of information.
But once you’re here, you won’t be thinking about policies.
You’ll be thinking about:
– How your body feels
– How you’re moving
– And how different this experience is
Everything we’ve put in place is meant to support that.
